Mystay Limited (“Mystay“) operates mystay.co.ke, mystays.co.ke, mystay.africa, Mystay app and may operate other websites. It is Mystay’s policy to respect your privacy regarding any information we may collect while operating our websites and apps.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, including our website, mobile application, and other platforms under Mystay

By using Mystay, you agree to the practices described in this Privacy Policy.

We collect the following types of information:

a) Information You Provide

• Account details (name, email address, phone number, password and national identification number).
• Profile information (photo, preferences, payment methods).
• Booking details (dates, property chosen, guest information).
• Communication (messages with hosts/guests, customer support).

b). Information We Collect Automatically

• Device and log information (IP address, browser type, operating system).
• Location data (if you enable location services).
• Usage data (pages viewed, time spent, interactions on the app or website).

c). Information From Third Parties

• Payment service providers.
• Identity verification partners.
• Marketing or referral partners.

We use your information to:

• Provide and improve our services.
• Facilitate bookings, payments, and communication between hosts and guests.
• Verify identities and enhance trust and safety.
• Personalize your Mystay experience.
• Send important updates, promotional offers, or policy notices.
• Comply with legal obligations.

We may share your information with:

• Hosts and Guests: Limited booking details necessary for the stay.
• Service Providers: Payment processors, identity verification, analytics, customer support.
• Legal Authorities: If required by law, regulation, or legal process.
• Business Transfers: In case of mergers, acquisitions, or restructuring.
• We do not sell your personal information to third parties.

• Access and Update: You can access or update your account information anytime.
• Communication Preferences: You can opt out of promotional emails, though you’ll still receive important service messages.
• Location Services: You can disable location tracking in your device settings.
• Account Deletion: You can request account deletion by contacting us at support@mystay.africa.

We use technical, administrative, and physical safeguards to protect your information. However, no system is completely secure, but we guarantee to protection to our maximum ability.

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Mystay is not directed at children under 18. We do not knowingly collect personal data from children.

If you access Mystay outside of Kenya, your data may be transferred and processed in countries with different data protection laws.

We may update this Privacy Policy from time to time. Significant changes will be notified to you via email or in-app notice.

If you have any questions about this Privacy Policy, please contact us at:

Mystay Privacy Team
Email: support@mystay.africa
Phone: +254 768-559-161
Address: Southern House, Muranga road, Nairobi, Kenya