At Mystay, we respect your privacy and give you control over your personal information. If you would like us to delete your data, please follow the steps below.

1. Submit a request:

• • Send an email to support@mystay.africa with the subject line “Data Deletion Request” or fill in the Data deletion request form below.

  • Include your full name, email address associated with your Mystay account, and any relevant booking reference(s).

2. Identity verification:

To protect your account, we may ask you to verify your identity before processing your request.

3. Processing timeline:

• We will confirm your request within 7 days.

• Data deletion is typically completed within 30 days unless legal or operational requirements apply.

• Personal details (name, email, phone number, profile information)

• Booking history and reservation details

• Saved preferences or settings in your account

• Payment methods stored in your account 

Some information cannot be deleted immediately due to legal, regulatory, or operational reasons. This may include:

• Financial records (invoices, receipts, payment confirmations) – retained for up to 5 years as required by tax  laws.

• Security and fraud-prevention logs – retained for up to 3 months.

• Anonymous or aggregated data – used for analytics but no longer personally identifies you.

• You will no longer be able to access your Mystay account or booking history.
• Any ongoing reservations linked to your deleted account may be cancelled.
• You can always create a new account in the future if you choose to use Mystay again.

If you have any questions regarding account deletion, please contact us at:

Mystay AccountsTeam
Email: support@mystay.africa
Phone: +254-768-559-161
Address: Southern House, Muranga road, Nairobi, Kenya